Your pet is very important to us.  Splash and Dash Groomerie & Boutique (the “Salon”) would like to assure you that every effort will be made to make your pet’s grooming experience as safe and pleasant as possible. Safety comes first for everyone— people as well as your pet during the grooming process.


Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. Please make sure to alert us of any current or past issues so that we may keep an eye out for them. All medical expenses for veterinary care will be covered by the pet’s owner upon signing this contract/ agreement.


Although accidents are very rare, there is a risk when dealing with animals.  Grooming equipment is sharp, and although we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc. In most cases this can happen when an animal is wiggling or moving around.

Your pet’s safety and comfort is our number one priority. In the event an accident does occur, you will be notified of the accident. If the Salon feels it is serious, and the owner is not on-site, the Salon will seek immediate veterinary care for your pet with the closest vet clinic.


This release gives the Salon full authorization to seek medical treatment from the nearest vet clinic, in the case of any medical emergencies while in the care of the Salon.


All pets are strongly recommended to be current on all vaccinations and are REQUIRED to be up to date on their Rabies vaccination in order to receive grooming services.


The Salon has the right to refuse any services at any time. In the event that your pet is too stressed or becomes dangerous to groom, the Salon has the right to refuse grooming services, stop grooming services, or cancel grooming services at any time before, during, or after grooming and client will be charged a grooming fee (for what was done up until that point).  


Animals with severely matted coats require extra attention. Mats in an animal’s coat grow tight, and can ultimately damage and tear the animal’s skin, which provides a breeding ground for parasite infestations.

The Salon will not cause serious or undue stress to your pet by dematting. Mats can be very difficult to remove, and may require the pet to be shaved.  Removing a heavily matted coat can cause nicks, cuts or abrasions due to skin growths trapped in the mats. Heavy matting can also trap moisture and urine near the pet’s skin allowing mold, fungus or bacteria to grow, producing skin irritations that existed prior to the grooming process.

After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow.  In some cases, pets may also exhibit brief behavioral changes. Prevention is the best defense by scheduling regular grooming appointments, every 4-8 weeks. If your pet needs to be shaved to remove matting, by signing below, you acknowledge that you agree to this procedure, and any risk. There will be an additional charge for this process: it is time consuming, and causes extra wear and tear on grooming equipment.


Muzzling does not harm your pet and protects both the pet and the groomer.  In some cases, muzzling may even calm a stressed animal, allowing the grooming process to continue. If your pet still acts in a way that is dangerous, the Salon has the right to stop grooming services at any time and a service fee will be collected. We do not muzzle unless your pet gives us a reason to.  Other methods are used to calm your pet first, muzzling is a last resort.  Dogs that require muzzling or extra staff to help manage them will be charged at a higher than standard grooming rate.  This is because dogs showing aggression or acute nervousness take much longer to groom.


For the safety of the animals being groomed, as well as the professional pet groomer, it is asked that you do not interrupt the groomer during grooming. Every effort will be made to insure your pet is groomed as safely as possible, but an excited pet can be dangerous to continue to work on.  After dropping your pet off, please do not stop back in the shop until you have received a phone call from us that your pet is ready.  If you have any questions after drop off, please call us.

I acknowledge that the Salon is a franchise of the Splash and Dash Groomerie & Boutique system, and that SD Franchise, LLC (as franchisor of the brand) has no liability to me in any event or circumstance.

I agree to the General Grooming Release Terms & Conditions.

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