Steve Douglas – Sarasota, FL
Steve has been in the pet industry for years after emigrating from the U.K. He landed outside of Orlando, and was running a dog boarding facility. He wanted to do something with pets. “I have a love of dogs, and I always had a love of business as well.”
He wanted to move to the paradise of Sarasota Florida and was to open up shop. Unfortunately barriers involving permits made it really difficult for Steve to continue dog boarding in his new home. Steve was researching ways around the paperwork.
He found Splash and Dash Groomerie & Boutique, and the match really worked.
“The franchise was really organized when my previous one wasn’t. Now myself and my groomer know what we’re doing, she does excellent grooming and I make sure everyone is 100% satisfied when they leave. We offer excellent customer service and excellent grooming.”
Steve plays an active role in catering to the snowbird crowd that comes into his shop. Since memberships are international, he finds it easy to help customers who are on vacation.
“It’s a joy to be part of the community. When customers come in, I help inform them on their doggies, and make sure both the dog, and the owners are comfortable. My groomer does a great job!”