Policies & Procedures

At Splash and Dash Groomerie & Boutique, your pet is family.
We’re committed to making every grooming visit safe, stress-free, and full of tail wags. Please take a moment to review our salon policies so we can provide the best care possible while keeping things smooth for everyone—both two-legged and four-legged!

Vaccination Requirement

For the safety of all pets in our care, proof of a current rabies vaccination is required prior to your pet’s appointment. We will ask to see vaccination records before services can be performed.

Required Waivers & Emergency Care Authorization

All clients are required to sign the following waivers before their pet’s first grooming appointment:

• General Liability Waiver
• Senior Dog Waiver (for pets 9 years or older)

These waivers allow us to provide the safest care possible and give authorization to seek immediate veterinary treatment in the case of a medical emergency. While we’ll always do our best to contact you first, we reserve the right to act in the best interest of your pet if you're unreachable.

Health or Medical Problems

Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. Please make sure to alert us of any current or past issues so that we may keep an eye out for them.

Refusal or Discontinuation of Services

Our priority is always the safety of both pets and staff. We reserve the right to refuse or stop services at any point if:

• The pet becomes overly stressed or anxious
• Aggressive or dangerous behavior is displayed
• Continuing would pose a risk to the pet or groomer

In these cases, you will only be charged for the portion of the grooming completed, and we may suggest alternative options for care or training before rescheduling.

Matted Coats

Severely matted fur can be painful and risky to remove. At Splash and Dash, we will always choose the option that is safest and most humane for the pet. This often means a full shave-down of the affected areas. If the matting is too severe to safely proceed, we may refuse service and recommend veterinary care.

Please note that removing mats may lead to:

• Skin redness or irritation
• Minor abrasions
• Sensitivity or behavioral changes
• In some cases, failure of hair regrowth in previously matted areas

Cancellations, No-Shows & Late Pickups

We understand things come up! That said, missed appointments or late pickups can affect the flow of our day and other scheduled pets.

Each Splash and Dash location may have individual policies regarding:

• Late cancellations
• No-show appointments
• Late or after-hours pickup fees

To avoid any inconvenience or charges, we kindly ask for advance notice of schedule changes and timely pickup once you’re notified your pet is ready.

Accidents

While accidents are very rare, grooming equipment is sharp, and working with animals carries some inherent risk. Although we use extreme care and caution, possible incidents may include:

• Cuts, nicks, or scratches
• Irritated skin
• Quicking of nails

These usually occur if a pet is wiggly or anxious. We will always inform you if anything happens during the grooming process.

Thank You!

We’re honored that you trust us with your pet. Our policies are in place to ensure a positive, safe, and happy experience every time. If you have any questions about these procedures, just ask—we’re here to help, and we can’t wait to pamper your pet!